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提交 387db368 编辑于 作者: Eugie Limpin's avatar Eugie Limpin 提交者: Phillip Wells
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Add how to search logs for Telesign SMS delivery status updates

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......@@ -53,11 +53,35 @@ On rows where `json.event` is `Failed Attempt`, you can find valuable debugging
| Reason | Description |
|---------|-------------|
| `invalid_phone_number` | Either there was a typo in the phone number, or the user used a VOIP number. GitLab does not allow users to sign up with non-mobile phone numbers. |
| `invalid_phone_number` | Either there was a typo in the phone number, or the user used a VOIP number. GitLab does not allow users to sign up with non-mobile phone numbers. |
| `invalid_code` | The user entered an incorrect verification code. |
| `rate_limited` | The user had 10 or more failed attempts, so they were rate-limited for one hour. |
| `related_to_banned_user` | The user tried a phone number already related to a banned user. |
#### View Telesign SMS status update logs
To view logs of Telesign status updates for an SMS sent to a user:
1. Get a `telesign_reference_id` value for an SMS sent to a specific user:
```plaintext
json.message: "IdentityVerification::Phone" AND json.username:<username>`
```
1. Search for status update logs associated with `telesign_reference_id` value:
```plaintext
json.message: "IdentityVerification::Phone" AND json.event: "Telesign transaction status update" AND json.telesign_reference_id:replace_ref_id_value_here`
```
Status update logs include the following fields:
| Field | Description |
|---------|-------------|
| `telesign_status` | Delivery status of the SMS. See the [Telesign documentation](https://developer.telesign.com/enterprise/reference/smscallbacks#status-codes) for possible status codes and their descriptions. |
| `telesign_status_updated_on` | A timestamp indicating when the SMS delivery status was last updated. |
| `telesign_errors` | Errors that occurred during delivery. See the [Telesign documentation](https://developer.telesign.com/enterprise/reference/smscallbacks#status-codes) for possible error codes and their descriptions. |
### View logs associated to a user and credit card verification
To view logs associated to the [credit card stage](../security/identity_verification.md#credit-card-verification) for a user:
......
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