diff --git a/app/models/group.rb b/app/models/group.rb
index a43815781f2c7c0b1927110f712d974cb49062a4..de0b5ee71be1e568c62ba4f071a901cc4523ede8 100644
--- a/app/models/group.rb
+++ b/app/models/group.rb
@@ -854,7 +854,7 @@ def group_feature
   end
 
   def crm_enabled?
-    crm_settings&.enabled?
+    crm_settings.nil? || crm_settings.enabled?
   end
 
   def shared_with_group_links_visible_to_user(user)
diff --git a/app/models/group/crm_settings.rb b/app/models/group/crm_settings.rb
index 30fbe6ae07f7d1286c69d62a16a8e5697a8b87b2..f8dfbd8a3052a83832acba443522773ed2b2fe62 100644
--- a/app/models/group/crm_settings.rb
+++ b/app/models/group/crm_settings.rb
@@ -1,10 +1,14 @@
 # frozen_string_literal: true
 
 class Group::CrmSettings < ApplicationRecord
+  include SafelyChangeColumnDefault
+
   self.primary_key = :group_id
   self.table_name = 'group_crm_settings'
 
   belongs_to :group, -> { where(type: Group.sti_name) }, foreign_key: 'group_id'
 
   validates :group, presence: true
+
+  columns_changing_default :enabled
 end
diff --git a/db/post_migrate/20240207130350_change_group_crm_settings_enabled_default.rb b/db/post_migrate/20240207130350_change_group_crm_settings_enabled_default.rb
new file mode 100644
index 0000000000000000000000000000000000000000..0fa050f95c1ed3d416747cfc035a0e30062b25c8
--- /dev/null
+++ b/db/post_migrate/20240207130350_change_group_crm_settings_enabled_default.rb
@@ -0,0 +1,11 @@
+# frozen_string_literal: true
+
+class ChangeGroupCrmSettingsEnabledDefault < Gitlab::Database::Migration[2.2]
+  milestone '16.9'
+
+  enable_lock_retries!
+
+  def change
+    change_column_default('group_crm_settings', 'enabled', from: false, to: true)
+  end
+end
diff --git a/db/schema_migrations/20240207130350 b/db/schema_migrations/20240207130350
new file mode 100644
index 0000000000000000000000000000000000000000..acca6b36968690b1dcedc95a19a2cc55d887affa
--- /dev/null
+++ b/db/schema_migrations/20240207130350
@@ -0,0 +1 @@
+555c4cad3d4d75edd6bc75e504ebd551a6f51172b267a3924bcc75ada25d1775
\ No newline at end of file
diff --git a/db/structure.sql b/db/structure.sql
index 8d16e33280ddbe90beaf861376935a864de1db50..eca1ac35b7d53145b9cd2b000e758c577b88806b 100644
--- a/db/structure.sql
+++ b/db/structure.sql
@@ -17759,7 +17759,7 @@ CREATE TABLE group_crm_settings (
     group_id bigint NOT NULL,
     created_at timestamp with time zone NOT NULL,
     updated_at timestamp with time zone NOT NULL,
-    enabled boolean DEFAULT false NOT NULL
+    enabled boolean DEFAULT true NOT NULL
 );
 
 CREATE SEQUENCE group_crm_settings_group_id_seq
diff --git a/doc/user/crm/index.md b/doc/user/crm/index.md
index d552b540c89d899c4599ba3e889a5efc3dee8078..557eebad1b047a72e8d270f0f685180bdd7b1bd4 100644
--- a/doc/user/crm/index.md
+++ b/doc/user/crm/index.md
@@ -34,9 +34,11 @@ For more information about what is planned for the future, see [issue 2256](http
 
 ## Enable customer relations management (CRM)
 
-Customer relations management features must be enabled at the group level. If your
+> - [Enabled by default](https://gitlab.com/gitlab-org/gitlab/-/merge_requests/108378) in GitLab 16.9.
+
+Customer relations management features are enabled at the group level. If your
 group also contains subgroups, and you want to use CRM features in the subgroup,
-you must enable CRM features for the subgroup.
+CRM features must also be enabled for the subgroup.
 
 To enable customer relations management in a group or subgroup:
 
diff --git a/ee/spec/features/boards/scoped_issue_board_spec.rb b/ee/spec/features/boards/scoped_issue_board_spec.rb
index 2d9adec433a6827c1d06635669feb8b345dbf3fc..a4337c6fee4a34352622b99fb3ebada86551aa94 100644
--- a/ee/spec/features/boards/scoped_issue_board_spec.rb
+++ b/ee/spec/features/boards/scoped_issue_board_spec.rb
@@ -7,7 +7,7 @@
   include ListboxHelpers
 
   let_it_be(:user) { create(:user) }
-  let_it_be(:group) { create(:group, :public) }
+  let_it_be(:group) { create(:group, :public, :crm_disabled) }
   let_it_be(:project) { create(:project, :public, namespace: group) }
   let_it_be(:project_2) { create(:project, :public, namespace: group) }
   let_it_be(:project_label) { create(:label, project: project, name: 'Planning') }
diff --git a/ee/spec/features/groups/navbar_spec.rb b/ee/spec/features/groups/navbar_spec.rb
index d2c5b9035de20d2d6f3e0f878a1d72b6393aa8a5..4aa10fc597da343baabec446b241de97b73001c4 100644
--- a/ee/spec/features/groups/navbar_spec.rb
+++ b/ee/spec/features/groups/navbar_spec.rb
@@ -10,7 +10,7 @@
   include_context 'group navbar structure'
 
   let_it_be(:user) { create(:user) }
-  let_it_be(:group) { create(:group) }
+  let_it_be(:group) { create(:group, :crm_disabled) }
 
   context 'for maintainers' do
     before do
@@ -121,8 +121,8 @@
         it_behaves_like 'verified navigation bar'
       end
 
-      context 'when customer relations feature is enabled' do
-        let(:group) { create(:group, :crm_enabled) }
+      context 'when crm feature is enabled' do
+        let(:group) { create(:group) }
 
         before do
           insert_customer_relations_nav(_('Iterations'))
@@ -133,8 +133,8 @@
         it_behaves_like 'verified navigation bar'
       end
 
-      context 'when customer relations feature enabled but subgroup' do
-        let(:group) { create(:group, :crm_enabled, parent: create(:group)) }
+      context 'when crm feature is enabled on both group and parent group' do
+        let(:group) { create(:group, parent: create(:group)) }
 
         before do
           visit group_path(group)
diff --git a/ee/spec/policies/group_policy_spec.rb b/ee/spec/policies/group_policy_spec.rb
index 1c0f9c7e007852887d47fa31dcde695b2a194208..d3bf86019919868a698580d0ce9c65994a2a74ae 100644
--- a/ee/spec/policies/group_policy_spec.rb
+++ b/ee/spec/policies/group_policy_spec.rb
@@ -2541,7 +2541,7 @@ def set_access_level(access_level)
     end
 
     context 'with a public group' do
-      let_it_be(:public_group) { create(:group, :public, :crm_enabled) }
+      let_it_be(:public_group) { create(:group, :public) }
 
       subject { described_class.new(user, public_group) }
 
diff --git a/spec/controllers/projects/autocomplete_sources_controller_spec.rb b/spec/controllers/projects/autocomplete_sources_controller_spec.rb
index 1745dfe3af0171362360315807f7cbaf77f8345d..2273665579547f95352b166320aaf0e720d0e31e 100644
--- a/spec/controllers/projects/autocomplete_sources_controller_spec.rb
+++ b/spec/controllers/projects/autocomplete_sources_controller_spec.rb
@@ -296,11 +296,7 @@ def members_by_username(username)
     end
 
     context 'when feature flag is enabled' do
-      context 'when a group has contact relations enabled' do
-        before do
-          create(:crm_settings, group: group, enabled: true)
-        end
-
+      context 'when a group has crm enabled' do
         context 'when a user can read contacts' do
           it 'lists contacts' do
             group.add_developer(user)
@@ -321,7 +317,11 @@ def members_by_username(username)
         end
       end
 
-      context 'when a group has contact relations disabled' do
+      context 'when a group has crm disabled' do
+        before do
+          create(:crm_settings, group: group, enabled: false)
+        end
+
         it 'renders 404' do
           group.add_developer(user)
 
diff --git a/spec/factories/groups.rb b/spec/factories/groups.rb
index 2f55c3ab567a24b7cb177b74655fed57ca70b898..e92e4768b8b9d494e09889af747e870c9f89588e 100644
--- a/spec/factories/groups.rb
+++ b/spec/factories/groups.rb
@@ -113,9 +113,9 @@ def create_graph(parent: nil, children: 4, depth: 4)
       end
     end
 
-    trait :crm_enabled do
+    trait :crm_disabled do
       after(:create) do |group|
-        create(:crm_settings, group: group, enabled: true)
+        create(:crm_settings, group: group, enabled: false)
       end
     end
 
diff --git a/spec/features/groups/crm/contacts/create_spec.rb b/spec/features/groups/crm/contacts/create_spec.rb
index aa05ef82a8bc90abc933a0f93b2873edd8a3cfd0..b0e10477018806ff1fc25c11da4cb44a56bdbb01 100644
--- a/spec/features/groups/crm/contacts/create_spec.rb
+++ b/spec/features/groups/crm/contacts/create_spec.rb
@@ -4,7 +4,7 @@
 
 RSpec.describe 'Create a CRM contact', :js, feature_category: :service_desk do
   let(:user)  { create(:user) }
-  let(:group) { create(:group, :crm_enabled) }
+  let(:group) { create(:group) }
   let!(:crm_organization) { create(:crm_organization, group: group, name: 'GitLab') }
 
   before do
diff --git a/spec/features/groups/group_page_with_external_authorization_service_spec.rb b/spec/features/groups/group_page_with_external_authorization_service_spec.rb
index fe1a685899fccf36a44b851f3c1bc6384971184e..f69fec56d35441782ef3e7858a9adf17e0a16d5f 100644
--- a/spec/features/groups/group_page_with_external_authorization_service_spec.rb
+++ b/spec/features/groups/group_page_with_external_authorization_service_spec.rb
@@ -6,7 +6,7 @@
   include ExternalAuthorizationServiceHelpers
 
   let(:user) { create(:user) }
-  let(:group) { create(:group) }
+  let(:group) { create(:group, :crm_disabled) }
 
   before do
     sign_in user
diff --git a/spec/features/groups/navbar_spec.rb b/spec/features/groups/navbar_spec.rb
index e9cdacf82557d48b43dd6dfc63e2f0dccc737649..b1d7559a6d9923ac5521d64058b8ebceae0b6833 100644
--- a/spec/features/groups/navbar_spec.rb
+++ b/spec/features/groups/navbar_spec.rb
@@ -17,6 +17,10 @@
     insert_after_nav_item(_('Analyze'), new_nav_item: settings_for_maintainer_nav_item) if Gitlab.ee?
     insert_infrastructure_registry_nav(_('Kubernetes'))
 
+    if group.crm_enabled? && group.parent.nil?
+      insert_customer_relations_nav(Gitlab.ee? ? _('Iterations') : _('Milestones'))
+    end
+
     stub_config(dependency_proxy: { enabled: false })
     stub_config(registry: { enabled: false })
     stub_group_wikis(false)
@@ -42,24 +46,18 @@
     it_behaves_like 'verified navigation bar'
   end
 
-  context 'when customer_relations feature is enabled' do
-    let(:group) { create(:group, :crm_enabled) }
+  context 'when crm feature is disabled' do
+    let(:group) { create(:group, :crm_disabled) }
 
     before do
-      if Gitlab.ee?
-        insert_customer_relations_nav(_('Iterations'))
-      else
-        insert_customer_relations_nav(_('Milestones'))
-      end
-
       visit group_path(group)
     end
 
     it_behaves_like 'verified navigation bar'
   end
 
-  context 'when customer_relations feature is enabled but subgroup' do
-    let(:group) { create(:group, :crm_enabled, parent: create(:group)) }
+  context 'when crm feature is enabled but subgroup' do
+    let(:group) { create(:group, parent: create(:group)) }
 
     before do
       visit group_path(group)
diff --git a/spec/features/issues/gfm_autocomplete_spec.rb b/spec/features/issues/gfm_autocomplete_spec.rb
index 58c84d26fea8410069cbb2d9e8209af55df6bddd..409153a7725e4cc00d3869485caf1eb5d02828a8 100644
--- a/spec/features/issues/gfm_autocomplete_spec.rb
+++ b/spec/features/issues/gfm_autocomplete_spec.rb
@@ -8,7 +8,7 @@
   let_it_be(:user) { create(:user, name: '💃speciąl someone💃', username: 'someone.special') }
   let_it_be(:user2) { create(:user, name: 'Marge Simpson', username: 'msimpson') }
 
-  let_it_be(:group) { create(:group, :crm_enabled) }
+  let_it_be(:group) { create(:group) }
   let_it_be(:project) { create(:project, group: group) }
   let_it_be(:issue) { create(:issue, project: project, assignees: [user]) }
   let_it_be(:label) { create(:label, project: project, title: 'special+') }
diff --git a/spec/finders/crm/contacts_finder_spec.rb b/spec/finders/crm/contacts_finder_spec.rb
index d0339ce2b18c7b81f60d298c1fd87955f4e6b0cb..c54cd39534f2090b555f010485022a1cf022daff 100644
--- a/spec/finders/crm/contacts_finder_spec.rb
+++ b/spec/finders/crm/contacts_finder_spec.rb
@@ -9,7 +9,7 @@
     subject { described_class.new(user, group: group).execute }
 
     context 'when customer relations feature is enabled for the group' do
-      let_it_be(:root_group) { create(:group, :crm_enabled) }
+      let_it_be(:root_group) { create(:group) }
       let_it_be(:group) { create(:group, parent: root_group) }
 
       let_it_be(:contact_1) { create(:contact, group: root_group) }
@@ -44,8 +44,8 @@
       end
     end
 
-    context 'when customer relations feature is disabled for the group' do
-      let_it_be(:group) { create(:group) }
+    context 'when crm feature is disabled for the group' do
+      let_it_be(:group) { create(:group, :crm_disabled) }
       let_it_be(:contact) { create(:contact, group: group) }
 
       before do
@@ -58,7 +58,7 @@
     end
 
     context 'with search informations' do
-      let_it_be(:search_test_group) { create(:group, :crm_enabled) }
+      let_it_be(:search_test_group) { create(:group) }
 
       let_it_be(:search_test_a) do
         create(
@@ -189,7 +189,7 @@
   end
 
   describe '.counts_by_state' do
-    let_it_be(:group) { create(:group, :crm_enabled) }
+    let_it_be(:group) { create(:group) }
     let_it_be(:active_contacts) { create_list(:contact, 3, group: group, state: :active) }
     let_it_be(:inactive_contacts) { create_list(:contact, 2, group: group, state: :inactive) }
 
diff --git a/spec/finders/crm/organizations_finder_spec.rb b/spec/finders/crm/organizations_finder_spec.rb
index bc174f927a7f866e74ffd7e3d2c3201f5e3bd92d..fd65cd22cb509c1409ac41f17a4aec28fb62941b 100644
--- a/spec/finders/crm/organizations_finder_spec.rb
+++ b/spec/finders/crm/organizations_finder_spec.rb
@@ -9,7 +9,7 @@
     subject { described_class.new(user, group: group).execute }
 
     context 'when customer relations feature is enabled for the group' do
-      let_it_be(:root_group) { create(:group, :crm_enabled) }
+      let_it_be(:root_group) { create(:group) }
       let_it_be(:group) { create(:group, parent: root_group) }
 
       let_it_be(:crm_organization_1) { create(:crm_organization, group: root_group) }
@@ -45,7 +45,7 @@
     end
 
     context 'when customer relations feature is disabled for the group' do
-      let_it_be(:group) { create(:group) }
+      let_it_be(:group) { create(:group, :crm_disabled) }
       let_it_be(:crm_organization) { create(:crm_organization, group: group) }
 
       before do
@@ -58,7 +58,7 @@
     end
 
     context 'with search informations' do
-      let_it_be(:search_test_group) { create(:group, :crm_enabled) }
+      let_it_be(:search_test_group) { create(:group) }
 
       let_it_be(:search_test_a) do
         create(
@@ -130,7 +130,7 @@
     end
 
     context 'when sorting' do
-      let_it_be(:group) { create(:group, :crm_enabled) }
+      let_it_be(:group) { create(:group) }
 
       let_it_be(:sort_test_a) do
         create(
@@ -185,7 +185,7 @@
   end
 
   describe '.counts_by_state' do
-    let_it_be(:group) { create(:group, :crm_enabled) }
+    let_it_be(:group) { create(:group) }
     let_it_be(:active_crm_organizations) { create_list(:crm_organization, 3, group: group, state: :active) }
     let_it_be(:inactive_crm_organizations) { create_list(:crm_organization, 2, group: group, state: :inactive) }
 
diff --git a/spec/graphql/mutations/customer_relations/contacts/create_spec.rb b/spec/graphql/mutations/customer_relations/contacts/create_spec.rb
index 3ee898c2079ad7db31bfab36906cfd29f3b4675a..2cca77b8983e72ca1d49aa5bf5763b8536010bbf 100644
--- a/spec/graphql/mutations/customer_relations/contacts/create_spec.rb
+++ b/spec/graphql/mutations/customer_relations/contacts/create_spec.rb
@@ -7,7 +7,7 @@
 
   let_it_be(:user) { create(:user) }
 
-  let(:group) { create(:group, :crm_enabled) }
+  let(:group) { create(:group) }
   let(:not_found_or_does_not_belong) { 'The specified organization was not found or does not belong to this group' }
   let(:valid_params) do
     attributes_for(:contact,
@@ -41,7 +41,7 @@
       end
 
       context 'when crm_enabled is false' do
-        let(:group) { create(:group) }
+        let(:group) { create(:group, :crm_disabled) }
 
         it 'raises an error' do
           expect { resolve_mutation }.to raise_error(Gitlab::Graphql::Errors::ResourceNotAvailable)
diff --git a/spec/graphql/mutations/customer_relations/contacts/update_spec.rb b/spec/graphql/mutations/customer_relations/contacts/update_spec.rb
index 421bb4f1b067b6b9a9ce4f5ebd03bc843c0a5657..2ea13dbeb3d5cf7d8397f73468633779a89412a9 100644
--- a/spec/graphql/mutations/customer_relations/contacts/update_spec.rb
+++ b/spec/graphql/mutations/customer_relations/contacts/update_spec.rb
@@ -4,7 +4,7 @@
 
 RSpec.describe Mutations::CustomerRelations::Contacts::Update do
   let_it_be(:user) { create(:user) }
-  let_it_be(:group) { create(:group, :crm_enabled) }
+  let_it_be(:group) { create(:group) }
 
   let(:first_name) { 'Lionel' }
   let(:last_name) { 'Smith' }
diff --git a/spec/graphql/mutations/customer_relations/organizations/create_spec.rb b/spec/graphql/mutations/customer_relations/organizations/create_spec.rb
index cf1ff2d56537d28904712ee4d7dee65c220b635c..f9aef7264993d62a0a91ab12ba090bb52d4716ad 100644
--- a/spec/graphql/mutations/customer_relations/organizations/create_spec.rb
+++ b/spec/graphql/mutations/customer_relations/organizations/create_spec.rb
@@ -4,7 +4,7 @@
 
 RSpec.describe Mutations::CustomerRelations::Organizations::Create do
   let_it_be(:user) { create(:user) }
-  let_it_be(:group) { create(:group, :crm_enabled) }
+  let_it_be(:group) { create(:group) }
 
   let(:valid_params) do
     attributes_for(:crm_organization,
diff --git a/spec/graphql/mutations/customer_relations/organizations/update_spec.rb b/spec/graphql/mutations/customer_relations/organizations/update_spec.rb
index 2fad320b4972761cf426362e012d31b4f8d04e83..c62d68592414862446a71ff6397023f32454c905 100644
--- a/spec/graphql/mutations/customer_relations/organizations/update_spec.rb
+++ b/spec/graphql/mutations/customer_relations/organizations/update_spec.rb
@@ -4,7 +4,7 @@
 
 RSpec.describe Mutations::CustomerRelations::Organizations::Update do
   let_it_be(:user) { create(:user) }
-  let_it_be(:group) { create(:group, :crm_enabled) }
+  let_it_be(:group) { create(:group) }
 
   let(:name) { 'GitLab' }
   let(:default_rate) { 1000.to_f }
diff --git a/spec/graphql/resolvers/crm/contact_state_counts_resolver_spec.rb b/spec/graphql/resolvers/crm/contact_state_counts_resolver_spec.rb
index 0128ec792b363807aec1a939d1e7240c92f58c57..607855ef41cad00ce241caec84831a4fbda9fb61 100644
--- a/spec/graphql/resolvers/crm/contact_state_counts_resolver_spec.rb
+++ b/spec/graphql/resolvers/crm/contact_state_counts_resolver_spec.rb
@@ -6,7 +6,7 @@
   include GraphqlHelpers
 
   let_it_be(:user) { create(:user) }
-  let_it_be(:group) { create(:group, :crm_enabled) }
+  let_it_be(:group) { create(:group) }
 
   before_all do
     create(:contact, group: group, email: "x@test.com")
diff --git a/spec/graphql/resolvers/crm/contacts_resolver_spec.rb b/spec/graphql/resolvers/crm/contacts_resolver_spec.rb
index 1a53f42633fe62ed2b7fdd39453a211f5998faf1..f7ca034842bab83d85213c1b8d5e6afc641a626c 100644
--- a/spec/graphql/resolvers/crm/contacts_resolver_spec.rb
+++ b/spec/graphql/resolvers/crm/contacts_resolver_spec.rb
@@ -6,7 +6,7 @@
   include GraphqlHelpers
 
   let_it_be(:user) { create(:user) }
-  let_it_be(:group) { create(:group, :crm_enabled) }
+  let_it_be(:group) { create(:group) }
 
   let_it_be(:contact_a) do
     create(
diff --git a/spec/graphql/resolvers/crm/organization_state_counts_resolver_spec.rb b/spec/graphql/resolvers/crm/organization_state_counts_resolver_spec.rb
index f6c2040b7d04d364605382273f2cce8c1dc9fe4f..eb704a538d043b68ce6d20d3d7db6edc43891b2d 100644
--- a/spec/graphql/resolvers/crm/organization_state_counts_resolver_spec.rb
+++ b/spec/graphql/resolvers/crm/organization_state_counts_resolver_spec.rb
@@ -6,7 +6,7 @@
   include GraphqlHelpers
 
   let_it_be(:user) { create(:user) }
-  let_it_be(:group) { create(:group, :crm_enabled) }
+  let_it_be(:group) { create(:group) }
 
   before_all do
     create(:crm_organization, group: group, name: "ABC Corp")
diff --git a/spec/graphql/resolvers/crm/organizations_resolver_spec.rb b/spec/graphql/resolvers/crm/organizations_resolver_spec.rb
index edc1986799a71ad69fd1b2842786b9fa98ab87e5..f3685014b61d98893c4e0b9a70db801c143885c7 100644
--- a/spec/graphql/resolvers/crm/organizations_resolver_spec.rb
+++ b/spec/graphql/resolvers/crm/organizations_resolver_spec.rb
@@ -6,7 +6,7 @@
   include GraphqlHelpers
 
   let_it_be(:user) { create(:user) }
-  let_it_be(:group) { create(:group, :crm_enabled) }
+  let_it_be(:group) { create(:group) }
 
   let_it_be(:crm_organization_a) do
     create(
diff --git a/spec/lib/gitlab/email/handler/service_desk_handler_spec.rb b/spec/lib/gitlab/email/handler/service_desk_handler_spec.rb
index 9d484198cc0ce70e05b93b8628d85f87d5c67dd9..806c01a993e3bf2ded17752bc1ce3404287561df 100644
--- a/spec/lib/gitlab/email/handler/service_desk_handler_spec.rb
+++ b/spec/lib/gitlab/email/handler/service_desk_handler_spec.rb
@@ -17,7 +17,7 @@
   let(:message_id) { 'CADkmRc+rNGAGGbV2iE5p918UVy4UyJqVcXRO2=otppgzduJSg@mail.gmail.com' }
   let(:issue_email_participants_count) { 1 }
 
-  let_it_be(:group) { create(:group, :private, :crm_enabled, name: "email") }
+  let_it_be(:group) { create(:group, :private, name: "email") }
 
   let(:expected_subject) { "The message subject! @all" }
   let(:expected_description) do
diff --git a/spec/models/customer_relations/contact_state_counts_spec.rb b/spec/models/customer_relations/contact_state_counts_spec.rb
index a19f6f0848951b9aad333d4c6221ada1d7f9b1d2..de9da7cf88dc32cb0ae975c270ddaca95233e08e 100644
--- a/spec/models/customer_relations/contact_state_counts_spec.rb
+++ b/spec/models/customer_relations/contact_state_counts_spec.rb
@@ -4,7 +4,7 @@
 
 RSpec.describe CustomerRelations::ContactStateCounts do
   let_it_be(:user) { create(:user) }
-  let_it_be(:group) { create(:group, :crm_enabled) }
+  let_it_be(:group) { create(:group) }
 
   let(:counter) { described_class.new(user, group, params) }
   let(:params) { {} }
diff --git a/spec/models/group_spec.rb b/spec/models/group_spec.rb
index ce2c9ced47f036a81af6264fff8207f2c93217db..697235339435fb184f38be7db96355708b9c5420 100644
--- a/spec/models/group_spec.rb
+++ b/spec/models/group_spec.rb
@@ -3260,8 +3260,8 @@ def define_cache_expectations(cache_key)
   end
 
   describe '#crm_enabled?' do
-    it 'returns false where no crm_settings exist' do
-      expect(group.crm_enabled?).to be_falsey
+    it 'returns true where no crm_settings exist' do
+      expect(group.crm_enabled?).to be_truthy
     end
 
     it 'returns false where crm_settings.state is disabled' do
@@ -3277,7 +3277,7 @@ def define_cache_expectations(cache_key)
     end
 
     it 'returns true where crm_settings.state is enabled for subgroup' do
-      subgroup = create(:group, :crm_enabled, parent: group)
+      subgroup = create(:group, parent: group)
 
       expect(subgroup.crm_enabled?).to be_truthy
     end
diff --git a/spec/policies/group_policy_spec.rb b/spec/policies/group_policy_spec.rb
index 4632fcca12a7f1fc40164fccdaf181904beb243c..f9712b9735dd545ff416f251709edc8d672d89b9 100644
--- a/spec/policies/group_policy_spec.rb
+++ b/spec/policies/group_policy_spec.rb
@@ -8,7 +8,7 @@
   using RSpec::Parameterized::TableSyntax
 
   context 'public group with no user' do
-    let(:group) { create(:group, :public, :crm_enabled) }
+    let(:group) { create(:group, :public) }
     let(:current_user) { nil }
 
     specify do
@@ -23,7 +23,7 @@
   end
 
   context 'public group with user who is not a member' do
-    let(:group) { create(:group, :public, :crm_enabled) }
+    let(:group) { create(:group, :public) }
     let(:current_user) { create(:user) }
 
     specify do
@@ -38,7 +38,7 @@
   end
 
   context 'private group that has been invited to a public project and with no user' do
-    let(:project) { create(:project, :public, group: create(:group, :crm_enabled)) }
+    let(:project) { create(:project, :public, group: create(:group)) }
     let(:current_user) { nil }
 
     before do
@@ -53,7 +53,7 @@
   end
 
   context 'private group that has been invited to a public project and with a foreign user' do
-    let(:project) { create(:project, :public, group: create(:group, :crm_enabled)) }
+    let(:project) { create(:project, :public, group: create(:group)) }
     let(:current_user) { create(:user) }
 
     before do
@@ -78,7 +78,7 @@
     it { expect_allowed(*(public_permissions - [:read_counts])) }
 
     context 'in subgroups' do
-      let(:subgroup) { create(:group, :private, :crm_enabled, parent: group) }
+      let(:subgroup) { create(:group, :private, parent: group) }
       let(:project) { create(:project, namespace: subgroup) }
 
       it { expect_allowed(*(public_permissions - [:read_counts])) }
@@ -274,7 +274,7 @@
 
   describe 'private nested group use the highest access level from the group and inherited permissions' do
     let_it_be(:nested_group) do
-      create(:group, :private, :owner_subgroup_creation_only, :crm_enabled, parent: group)
+      create(:group, :private, :owner_subgroup_creation_only, parent: group)
     end
 
     before_all do
@@ -378,7 +378,7 @@
       let(:current_user) { owner }
 
       context 'when the group share_with_group_lock is enabled' do
-        let(:group) { create(:group, :crm_enabled, share_with_group_lock: true, parent: parent) }
+        let(:group) { create(:group, share_with_group_lock: true, parent: parent) }
 
         before do
           group.add_owner(owner)
@@ -386,10 +386,10 @@
 
         context 'when the parent group share_with_group_lock is enabled' do
           context 'when the group has a grandparent' do
-            let(:parent) { create(:group, :crm_enabled, share_with_group_lock: true, parent: grandparent) }
+            let(:parent) { create(:group, share_with_group_lock: true, parent: grandparent) }
 
             context 'when the grandparent share_with_group_lock is enabled' do
-              let(:grandparent) { create(:group, :crm_enabled, share_with_group_lock: true) }
+              let(:grandparent) { create(:group, share_with_group_lock: true) }
 
               context 'when the current_user owns the parent' do
                 before do
@@ -415,7 +415,7 @@
             end
 
             context 'when the grandparent share_with_group_lock is disabled' do
-              let(:grandparent) { create(:group, :crm_enabled) }
+              let(:grandparent) { create(:group) }
 
               context 'when the current_user owns the parent' do
                 before do
@@ -432,7 +432,7 @@
           end
 
           context 'when the group does not have a grandparent' do
-            let(:parent) { create(:group, :crm_enabled, share_with_group_lock: true) }
+            let(:parent) { create(:group, share_with_group_lock: true) }
 
             context 'when the current_user owns the parent' do
               before do
@@ -449,7 +449,7 @@
         end
 
         context 'when the parent group share_with_group_lock is disabled' do
-          let(:parent) { create(:group, :crm_enabled) }
+          let(:parent) { create(:group) }
 
           it { expect_allowed(:change_share_with_group_lock) }
         end
@@ -905,14 +905,14 @@
   end
 
   it_behaves_like 'clusterable policies' do
-    let(:clusterable) { create(:group, :crm_enabled) }
+    let(:clusterable) { create(:group) }
     let(:cluster) do
       create(:cluster, :provided_by_gcp, :group, groups: [clusterable])
     end
   end
 
   describe 'update_max_artifacts_size' do
-    let(:group) { create(:group, :public, :crm_enabled) }
+    let(:group) { create(:group, :public) }
 
     context 'when no user' do
       let(:current_user) { nil }
@@ -942,7 +942,7 @@
   end
 
   describe 'design activity' do
-    let_it_be(:group) { create(:group, :public, :crm_enabled) }
+    let_it_be(:group) { create(:group, :public) }
 
     let(:current_user) { nil }
 
@@ -1256,7 +1256,7 @@
   it_behaves_like 'Self-managed Core resource access tokens'
 
   context 'support bot' do
-    let_it_be_with_refind(:group) { create(:group, :private, :crm_enabled) }
+    let_it_be_with_refind(:group) { create(:group, :private) }
     let_it_be(:current_user) { Users::Internal.support_bot }
 
     before do
@@ -1266,7 +1266,7 @@
     it { expect_disallowed(:read_label) }
 
     context 'when group hierarchy has a project with service desk enabled' do
-      let_it_be(:subgroup) { create(:group, :private, :crm_enabled, parent: group) }
+      let_it_be(:subgroup) { create(:group, :private, parent: group) }
       let_it_be(:project) { create(:project, group: subgroup, service_desk_enabled: true) }
 
       it { expect_allowed(:read_label) }
@@ -1635,7 +1635,7 @@
     let(:current_user) { owner }
 
     before do
-      group.crm_settings.update!(enabled: false)
+      create(:crm_settings, group: group, enabled: false)
     end
 
     it { is_expected.to be_disallowed(:read_crm_contact) }
diff --git a/spec/policies/issue_policy_spec.rb b/spec/policies/issue_policy_spec.rb
index 94b05e50ef695b67dabb2d8c03e4dbbd15559515..6bcc42df41860909fb7acfe7c1fb46a20e6a0bde 100644
--- a/spec/policies/issue_policy_spec.rb
+++ b/spec/policies/issue_policy_spec.rb
@@ -489,7 +489,7 @@ def permissions(user, issue)
 
   describe 'crm permissions' do
     let(:user) { create(:user) }
-    let(:subgroup) { create(:group, :crm_enabled, parent: create(:group, :crm_enabled)) }
+    let(:subgroup) { create(:group, parent: create(:group)) }
     let(:project) { create(:project, group: subgroup) }
     let(:issue) { create(:issue, project: project) }
     let(:policies) { described_class.new(user, issue) }
@@ -522,7 +522,7 @@ def permissions(user, issue)
     end
 
     context 'when crm disabled on subgroup' do
-      let(:subgroup) { create(:group, parent: create(:group, :crm_enabled)) }
+      let(:subgroup) { create(:group, :crm_disabled, parent: create(:group)) }
 
       it 'is disallowed' do
         subgroup.parent.add_reporter(user)
diff --git a/spec/requests/api/graphql/crm/contacts_spec.rb b/spec/requests/api/graphql/crm/contacts_spec.rb
index 3ae19de63edcf4ecbf3aa23398bbb18311d347e4..b6785491388f1199029e3471684be6a24e0e58ce 100644
--- a/spec/requests/api/graphql/crm/contacts_spec.rb
+++ b/spec/requests/api/graphql/crm/contacts_spec.rb
@@ -6,7 +6,7 @@
   include GraphqlHelpers
 
   let_it_be(:current_user) { create(:user) }
-  let_it_be(:group) { create(:group, :crm_enabled) }
+  let_it_be(:group) { create(:group) }
 
   let_it_be(:contact_a) do
     create(
diff --git a/spec/requests/api/graphql/mutations/issues/set_crm_contacts_spec.rb b/spec/requests/api/graphql/mutations/issues/set_crm_contacts_spec.rb
index cdab267162ece4ad8eff3c1a80d5fcb6514d3d78..05e0c9975574a86d106e886406af8fefa566cf9e 100644
--- a/spec/requests/api/graphql/mutations/issues/set_crm_contacts_spec.rb
+++ b/spec/requests/api/graphql/mutations/issues/set_crm_contacts_spec.rb
@@ -6,8 +6,8 @@
   include GraphqlHelpers
 
   let_it_be(:user) { create(:user) }
-  let_it_be(:group) { create(:group, :crm_enabled) }
-  let_it_be(:subgroup) { create(:group, :crm_enabled, parent: group) }
+  let_it_be(:group) { create(:group) }
+  let_it_be(:subgroup) { create(:group, parent: group) }
   let_it_be(:project) { create(:project, group: subgroup) }
   let_it_be(:contacts) { create_list(:contact, 4, group: group) }
 
@@ -129,7 +129,7 @@ def expected_contacts(contacts)
     end
 
     context 'when the contact belongs to a different group' do
-      let(:group2) { create(:group, :crm_enabled) }
+      let(:group2) { create(:group) }
       let(:contact) { create(:contact, group: group2) }
       let(:contact_ids) { [global_id_of(contact)] }
 
@@ -171,8 +171,10 @@ def expected_contacts(contacts)
   end
 
   context 'when crm_enabled is false' do
-    let(:issue) { create(:issue) }
-    let(:initial_contacts) { [] }
+    let_it_be(:group2) { create(:group, :crm_disabled) }
+    let_it_be(:project2) { create(:project, group: group2) }
+    let_it_be(:issue) { create(:issue, project: project2) }
+    let_it_be(:initial_contacts) { [] }
 
     it 'raises expected error' do
       issue.project.add_reporter(user)
diff --git a/spec/requests/groups/crm/contacts_controller_spec.rb b/spec/requests/groups/crm/contacts_controller_spec.rb
index 4916ce60108c41447f7ca4589e53bc1ec80e136f..48e9bfe6ef0fd9da0fc25061110066c818e0c3cb 100644
--- a/spec/requests/groups/crm/contacts_controller_spec.rb
+++ b/spec/requests/groups/crm/contacts_controller_spec.rb
@@ -24,7 +24,7 @@
 
   shared_examples 'ok response with index template if authorized' do
     context 'private group' do
-      let(:group) { create(:group, :private, :crm_enabled) }
+      let(:group) { create(:group, :private) }
 
       context 'with authorized user' do
         before do
@@ -37,13 +37,13 @@
         end
 
         context 'when crm_enabled is false' do
-          let(:group) { create(:group, :private) }
+          let(:group) { create(:group, :private, :crm_disabled) }
 
           it_behaves_like 'response with 404 status'
         end
 
         context 'when subgroup' do
-          let(:group) { create(:group, :private, :crm_enabled, parent: create(:group)) }
+          let(:group) { create(:group, :private, parent: create(:group)) }
 
           it_behaves_like 'response with 404 status'
         end
@@ -68,7 +68,7 @@
     end
 
     context 'public group' do
-      let(:group) { create(:group, :public, :crm_enabled) }
+      let(:group) { create(:group, :public) }
 
       context 'with anonymous user' do
         it_behaves_like 'response with 404 status'
diff --git a/spec/requests/groups/crm/organizations_controller_spec.rb b/spec/requests/groups/crm/organizations_controller_spec.rb
index 3e7e9a8e87842909fd0e814335deb2e2b868b489..c180365ae55f61963229d246cec3eb42c8bdd3bd 100644
--- a/spec/requests/groups/crm/organizations_controller_spec.rb
+++ b/spec/requests/groups/crm/organizations_controller_spec.rb
@@ -24,7 +24,7 @@
 
   shared_examples 'ok response with index template if authorized' do
     context 'private group' do
-      let(:group) { create(:group, :private, :crm_enabled) }
+      let(:group) { create(:group, :private) }
 
       context 'with authorized user' do
         before do
@@ -37,13 +37,13 @@
         end
 
         context 'when crm_enabled is false' do
-          let(:group) { create(:group, :private) }
+          let(:group) { create(:group, :private, :crm_disabled) }
 
           it_behaves_like 'response with 404 status'
         end
 
         context 'when subgroup' do
-          let(:group) { create(:group, :private, :crm_enabled, parent: create(:group)) }
+          let(:group) { create(:group, :private, parent: create(:group)) }
 
           it_behaves_like 'response with 404 status'
         end
@@ -68,7 +68,7 @@
     end
 
     context 'public group' do
-      let(:group) { create(:group, :public, :crm_enabled) }
+      let(:group) { create(:group, :public) }
 
       context 'with anonymous user' do
         it_behaves_like 'response with 404 status'
diff --git a/spec/serializers/issue_sidebar_basic_entity_spec.rb b/spec/serializers/issue_sidebar_basic_entity_spec.rb
index ef80bcd5eb1409f60fc721e3eb744e014f3a0b07..a7e7730516ac2abbfe9f57ac78546e395cd1e0f5 100644
--- a/spec/serializers/issue_sidebar_basic_entity_spec.rb
+++ b/spec/serializers/issue_sidebar_basic_entity_spec.rb
@@ -3,7 +3,7 @@
 require 'spec_helper'
 
 RSpec.describe IssueSidebarBasicEntity do
-  let_it_be(:group) { create(:group, :crm_enabled) }
+  let_it_be(:group) { create(:group) }
   let_it_be(:project) { create(:project, :repository, group: group) }
   let_it_be(:user) { create(:user, developer_projects: [project]) }
   let_it_be_with_reload(:issue) { create(:issue, project: project, assignees: [user]) }
@@ -99,7 +99,7 @@
       end
 
       context 'with crm enabled' do
-        let(:subgroup) { create(:group, :crm_enabled, parent: group) }
+        let(:subgroup) { create(:group, parent: group) }
 
         it 'is true' do
           allow(CustomerRelations::Contact).to receive(:exists_for_group?).with(group).and_return(true)
@@ -109,7 +109,7 @@
       end
 
       context 'with crm disabled' do
-        let(:subgroup) { create(:group, parent: group) }
+        let(:subgroup) { create(:group, :crm_disabled, parent: group) }
 
         it 'is false' do
           allow(CustomerRelations::Contact).to receive(:exists_for_group?).with(group).and_return(true)
diff --git a/spec/services/customer_relations/contacts/create_service_spec.rb b/spec/services/customer_relations/contacts/create_service_spec.rb
index 91aa51385e75af9cbd4ca88b794a6ed30ad3e220..ac973f4a14bebe97cd93e5ef54f1e376bb2f5882 100644
--- a/spec/services/customer_relations/contacts/create_service_spec.rb
+++ b/spec/services/customer_relations/contacts/create_service_spec.rb
@@ -12,7 +12,7 @@
     subject(:response) { described_class.new(group: group, current_user: user, params: params).execute }
 
     context 'when user does not have permission' do
-      let_it_be(:group) { create(:group, :crm_enabled) }
+      let_it_be(:group) { create(:group) }
 
       before_all do
         group.add_reporter(user)
@@ -25,7 +25,7 @@
     end
 
     context 'when user has permission' do
-      let_it_be(:group) { create(:group, :crm_enabled) }
+      let_it_be(:group) { create(:group) }
 
       before_all do
         group.add_developer(user)
diff --git a/spec/services/customer_relations/contacts/update_service_spec.rb b/spec/services/customer_relations/contacts/update_service_spec.rb
index 105b5bad5f7f3b259888efb4aa0bdb9c8dfe52b5..3dc1ddc5ab6ff0eebd8e77096ac525e4126fe112 100644
--- a/spec/services/customer_relations/contacts/update_service_spec.rb
+++ b/spec/services/customer_relations/contacts/update_service_spec.rb
@@ -11,7 +11,7 @@
 
   describe '#execute' do
     context 'when the user has no permission' do
-      let_it_be(:group) { create(:group, :crm_enabled) }
+      let_it_be(:group) { create(:group) }
 
       let(:params) { { first_name: 'Gary' } }
 
@@ -24,7 +24,7 @@
     end
 
     context 'when user has permission' do
-      let_it_be(:group) { create(:group, :crm_enabled) }
+      let_it_be(:group) { create(:group) }
 
       before_all do
         group.add_developer(user)
diff --git a/spec/services/customer_relations/organizations/create_service_spec.rb b/spec/services/customer_relations/organizations/create_service_spec.rb
index 8748fe447636fbcea4bd092f1719baae5efec3b8..0c313f7f92554045b1171942798a6ae429ac2cb8 100644
--- a/spec/services/customer_relations/organizations/create_service_spec.rb
+++ b/spec/services/customer_relations/organizations/create_service_spec.rb
@@ -6,7 +6,7 @@
   describe '#execute' do
     let_it_be(:user) { create(:user) }
 
-    let(:group) { create(:group, :crm_enabled) }
+    let(:group) { create(:group) }
     let(:params) { attributes_for(:crm_organization, group: group) }
 
     subject(:response) { described_class.new(group: group, current_user: user, params: params).execute }
diff --git a/spec/services/customer_relations/organizations/update_service_spec.rb b/spec/services/customer_relations/organizations/update_service_spec.rb
index f11b99b101e4f78730c301a292b4dfa439535d76..0d8c6613400266828ec2c2178c82acd8a0581e74 100644
--- a/spec/services/customer_relations/organizations/update_service_spec.rb
+++ b/spec/services/customer_relations/organizations/update_service_spec.rb
@@ -11,7 +11,7 @@
 
   describe '#execute' do
     context 'when the user has no permission' do
-      let_it_be(:group) { create(:group, :crm_enabled) }
+      let_it_be(:group) { create(:group) }
 
       let(:params) { { name: 'GitLab' } }
 
@@ -24,7 +24,7 @@
     end
 
     context 'when user has permission' do
-      let_it_be(:group) { create(:group, :crm_enabled) }
+      let_it_be(:group) { create(:group) }
 
       before_all do
         group.add_developer(user)
diff --git a/spec/services/groups/transfer_service_spec.rb b/spec/services/groups/transfer_service_spec.rb
index ce67c4c51fe85f41dce3d8dc617c431f66d514e2..8a866b632bd67eaa17cfa4baaa35be6a8cea4a32 100644
--- a/spec/services/groups/transfer_service_spec.rb
+++ b/spec/services/groups/transfer_service_spec.rb
@@ -17,7 +17,7 @@
   end
 
   let_it_be(:user) { create(:user) }
-  let_it_be(:new_parent_group) { create(:group, :public, :crm_enabled) }
+  let_it_be(:new_parent_group) { create(:group, :public) }
 
   let!(:group_member) { create(:group_member, :owner, group: group, user: user) }
   let(:transfer_service) { described_class.new(group, user) }
diff --git a/spec/services/groups/update_service_spec.rb b/spec/services/groups/update_service_spec.rb
index 0d160911eabb88b89b9605ef59cd90924723bccf..7ac3382672dde2e96a0860828fc41416c5537585 100644
--- a/spec/services/groups/update_service_spec.rb
+++ b/spec/services/groups/update_service_spec.rb
@@ -150,29 +150,29 @@
 
     context 'crm_enabled param' do
       context 'when no existing crm_settings' do
-        it 'when param not present, leave crm disabled' do
+        it 'when param not present, leave crm enabled' do
           params = {}
 
           described_class.new(public_group, user, params).execute
           updated_group = public_group.reload
 
-          expect(updated_group.crm_enabled?).to be_falsey
+          expect(updated_group.crm_enabled?).to be_truthy
         end
 
-        it 'when param set true, enables crm' do
-          params = { crm_enabled: true }
+        it 'when param set false, disables crm' do
+          params = { crm_enabled: false }
 
           described_class.new(public_group, user, params).execute
           updated_group = public_group.reload
 
-          expect(updated_group.crm_enabled?).to be_truthy
+          expect(updated_group.crm_enabled?).to be_falsy
         end
       end
 
       context 'with existing crm_settings' do
         it 'when param set true, enables crm' do
           params = { crm_enabled: true }
-          create(:crm_settings, group: public_group)
+          create(:crm_settings, group: public_group, enabled: false)
 
           described_class.new(public_group, user, params).execute
 
@@ -192,7 +192,7 @@
 
         it 'when param not present, crm remains disabled' do
           params = {}
-          create(:crm_settings, group: public_group)
+          create(:crm_settings, group: public_group, enabled: false)
 
           described_class.new(public_group, user, params).execute
 
diff --git a/spec/services/issues/create_service_spec.rb b/spec/services/issues/create_service_spec.rb
index 7cd2cd8f564b8f14593737aeb3db47a12861c9f8..2e6625679521239c0657d4aeeae09215b2e7b1f3 100644
--- a/spec/services/issues/create_service_spec.rb
+++ b/spec/services/issues/create_service_spec.rb
@@ -5,7 +5,7 @@
 RSpec.describe Issues::CreateService, feature_category: :team_planning do
   include AfterNextHelpers
 
-  let_it_be(:group) { create(:group, :crm_enabled) }
+  let_it_be(:group) { create(:group) }
   let_it_be_with_reload(:project) { create(:project, :public, group: group) }
   let_it_be(:user) { create(:user) }
 
diff --git a/spec/services/issues/set_crm_contacts_service_spec.rb b/spec/services/issues/set_crm_contacts_service_spec.rb
index 7d709bbd9c8e0f616ca30968a875daec27aec9de..5ff16dbeda1b6dfb575b2ccef71606a5257acfe4 100644
--- a/spec/services/issues/set_crm_contacts_service_spec.rb
+++ b/spec/services/issues/set_crm_contacts_service_spec.rb
@@ -4,8 +4,8 @@
 
 RSpec.describe Issues::SetCrmContactsService, feature_category: :team_planning do
   let_it_be(:user) { create(:user) }
-  let_it_be(:group) { create(:group, :crm_enabled) }
-  let_it_be(:project) { create(:project, group: create(:group, :crm_enabled, parent: group)) }
+  let_it_be(:group) { create(:group) }
+  let_it_be(:project) { create(:project, group: create(:group, parent: group)) }
   let_it_be(:contacts) { create_list(:contact, 4, group: group) }
   let_it_be(:issue, reload: true) { create(:issue, project: project) }
   let_it_be(:issue_contact_1) do
@@ -60,7 +60,7 @@
 
       context 'but the crm setting is disabled' do
         let(:params) { { replace_ids: [contacts[1].id, contacts[2].id] } }
-        let(:subgroup_with_crm_disabled) { create(:group, parent: group) }
+        let(:subgroup_with_crm_disabled) { create(:group, :crm_disabled, parent: group) }
         let(:project_with_crm_disabled) { create(:project, group: subgroup_with_crm_disabled) }
         let(:issue_with_crm_disabled) { create(:issue, project: project_with_crm_disabled) }
 
diff --git a/spec/services/issues/update_service_spec.rb b/spec/services/issues/update_service_spec.rb
index e8bcdc2c44bdd3ac52faaddb2d6c8f49d32b1654..f6cbacaf760cbb631d8339594dd4125dd3ff6a8a 100644
--- a/spec/services/issues/update_service_spec.rb
+++ b/spec/services/issues/update_service_spec.rb
@@ -7,7 +7,7 @@
   let_it_be(:user2) { create(:user) }
   let_it_be(:user3) { create(:user) }
   let_it_be(:guest) { create(:user) }
-  let_it_be(:group) { create(:group, :public, :crm_enabled) }
+  let_it_be(:group) { create(:group, :public) }
   let_it_be(:project, reload: true) { create(:project, :repository, group: group) }
   let_it_be(:label) { create(:label, title: 'a', project: project) }
   let_it_be(:label2) { create(:label, title: 'b', project: project) }
diff --git a/spec/services/projects/autocomplete_service_spec.rb b/spec/services/projects/autocomplete_service_spec.rb
index 4bfbb1e3dd2a96685681d10442346c80ffe66b94..0ec6362761e0fb6c7da1ef07260c7bb1cd446c39 100644
--- a/spec/services/projects/autocomplete_service_spec.rb
+++ b/spec/services/projects/autocomplete_service_spec.rb
@@ -3,7 +3,7 @@
 require 'spec_helper'
 
 RSpec.describe Projects::AutocompleteService, feature_category: :groups_and_projects do
-  let_it_be(:group) { create(:group, :crm_enabled) }
+  let_it_be(:group) { create(:group) }
   let_it_be(:project) { create(:project, :public, group: group) }
   let_it_be(:owner) { create(:user) }
   let_it_be(:issue) { create(:issue, project: project, title: 'Issue 1') }
diff --git a/spec/services/quick_actions/interpret_service_spec.rb b/spec/services/quick_actions/interpret_service_spec.rb
index 2f1443cc297cec24c303c00ab99e662aaf1404ea..4ea3467e33cbad00ba37dde057a385eb9dc45699 100644
--- a/spec/services/quick_actions/interpret_service_spec.rb
+++ b/spec/services/quick_actions/interpret_service_spec.rb
@@ -5,7 +5,7 @@
 RSpec.describe QuickActions::InterpretService, feature_category: :team_planning do
   include AfterNextHelpers
 
-  let_it_be(:group) { create(:group, :crm_enabled) }
+  let_it_be(:group) { create(:group) }
   let_it_be(:public_project) { create(:project, :public, group: group) }
   let_it_be(:repository_project) { create(:project, :repository) }
   let_it_be(:project) { public_project }
diff --git a/spec/support/shared_contexts/navbar_structure_context.rb b/spec/support/shared_contexts/navbar_structure_context.rb
index 9188fa0833536480000410c7a4f4c8a24461678a..1f958734bad87fccdf6ab25101845eb7ff400b2b 100644
--- a/spec/support/shared_contexts/navbar_structure_context.rb
+++ b/spec/support/shared_contexts/navbar_structure_context.rb
@@ -149,6 +149,16 @@
     [_("Issues"), _("Issue board"), _("Milestones"), (_('Iterations') if Gitlab.ee?)]
   end
 
+  let(:customer_relations_nav_item) do
+    {
+      nav_item: _('Customer relations'),
+      nav_sub_items: [
+        _('Contacts'),
+        _('Organizations')
+      ]
+    }
+  end
+
   let(:structure) do
     [
       {
diff --git a/spec/support/shared_contexts/policies/group_policy_shared_context.rb b/spec/support/shared_contexts/policies/group_policy_shared_context.rb
index 094a78aa45f1b8c40af497df3080cfb98a2b27d6..509bc413b8d4c161f3661f7241da8565a143fe18 100644
--- a/spec/support/shared_contexts/policies/group_policy_shared_context.rb
+++ b/spec/support/shared_contexts/policies/group_policy_shared_context.rb
@@ -8,7 +8,7 @@
   let_it_be(:owner) { create(:user) }
   let_it_be(:admin) { create(:admin) }
   let_it_be(:non_group_member) { create(:user) }
-  let_it_be(:group, refind: true) { create(:group, :private, :owner_subgroup_creation_only, :crm_enabled) }
+  let_it_be(:group, refind: true) { create(:group, :private, :owner_subgroup_creation_only) }
 
   let(:public_permissions) do
     %i[
diff --git a/spec/views/shared/issuable/_sidebar.html.haml_spec.rb b/spec/views/shared/issuable/_sidebar.html.haml_spec.rb
index 31f79c250735063b1a9554ee3299a898082ccfc9..a8307cc536e648882a9f54ea7ae6cf8981a0434d 100644
--- a/spec/views/shared/issuable/_sidebar.html.haml_spec.rb
+++ b/spec/views/shared/issuable/_sidebar.html.haml_spec.rb
@@ -11,7 +11,7 @@
   end
 
   context 'project in a group' do
-    let_it_be(:group) { create(:group, :crm_enabled) }
+    let_it_be(:group) { create(:group) }
     let_it_be(:project) { create(:project, group: group) }
     let_it_be(:issue) { create(:issue, project: project) }
     let_it_be(:incident) { create(:incident, project: project) }