diff --git a/doc/user/crm/index.md b/doc/user/crm/index.md
index 557eebad1b047a72e8d270f0f685180bdd7b1bd4..45c781a7e6eb50bdeb590e14701b610ac47fae6d 100644
--- a/doc/user/crm/index.md
+++ b/doc/user/crm/index.md
@@ -25,12 +25,12 @@ For more information about what is planned for the future, see [issue 2256](http
 
 ## Permissions
 
-| Permission | Guest            | Reporter | Developer, Maintainer, and Owner |
-| ---------- | ---------------- | -------- | -------------------------------- |
-| View contacts/organizations | | ✓        | ✓ |
-| View issue contacts |         | ✓        | ✓ |
-| Add/remove issue contacts |   | ✓        | ✓ |
-| Create/edit contacts/organizations | |   | ✓ |
+| Permission | Guest            | Group Reporter | Group Developer, Maintainer, and Owner |
+| ---------- | ---------------- | -------------- | -------------------------------------- |
+| View contacts/organizations | | ✓              | ✓ |
+| View issue contacts |         | ✓              | ✓ |
+| Add/remove issue contacts |   | ✓              | ✓ |
+| Create/edit contacts/organizations | |         | ✓ |
 
 ## Enable customer relations management (CRM)
 
@@ -54,7 +54,7 @@ To enable customer relations management in a group or subgroup:
 
 Prerequisites:
 
-- You must have at least the Reporter role for the project.
+- You must have at least the Reporter role for the group.
 
 To view a group's contacts:
 
@@ -67,7 +67,7 @@ To view a group's contacts:
 
 Prerequisites:
 
-- You must have at least the Developer role for the project.
+- You must have at least the Developer role for the group.
 
 To create a contact:
 
@@ -84,7 +84,7 @@ contacts using the GraphQL API.
 
 Prerequisites:
 
-- You must have at least the Developer role for the project.
+- You must have at least the Developer role for the group.
 
 To edit an existing contact:
 
@@ -118,7 +118,7 @@ To change the state of a contact:
 
 Prerequisites:
 
-- You must have at least the Reporter role for the project.
+- You must have at least the Reporter role for the group.
 
 To view a group's organizations:
 
@@ -132,7 +132,7 @@ To view a group's organizations:
 
 Prerequisites:
 
-- You must have at least the Developer role for the project.
+- You must have at least the Developer role for the group.
 
 To create an organization:
 
@@ -150,7 +150,7 @@ organizations using the GraphQL API.
 
 Prerequisites:
 
-- You must have at least the Developer role for the project.
+- You must have at least the Developer role for the group.
 
 To edit an existing organization:
 
@@ -173,7 +173,7 @@ issues are linked to contacts matching the email addresses in the sender and CC
 
 Prerequisites:
 
-- You must have at least the Reporter role for the project.
+- You must have at least the Reporter role for the group.
 
 To view a contact's issues, select a contact from the issue sidebar, or:
 
@@ -185,7 +185,7 @@ To view a contact's issues, select a contact from the issue sidebar, or:
 
 Prerequisites:
 
-- You must have at least the Reporter role for the project.
+- You must have at least the Reporter role for the group.
 
 To view an organization's issues:
 
@@ -198,7 +198,7 @@ To view an organization's issues:
 
 Prerequisites:
 
-- You must have at least the Reporter role for the project.
+- You must have at least the Reporter role for the group.
 
 You can view contacts associated with an issue in the right sidebar.
 
@@ -210,13 +210,11 @@ You can also view issue contacts using the
 [GraphQL](../../api/graphql/reference/index.md#mutationcustomerrelationsorganizationcreate)
 API.
 
-### Add or remove issue contacts
+### Add contacts to an issue
 
 Prerequisites:
 
-- You must have at least the Reporter role for the project.
-
-### Add contacts to an issue
+- You must have at least the Reporter role for the group.
 
 To add [active](#change-the-state-of-a-contact) contacts to an issue use the `/add_contacts [contact:address@example.com]`
 [quick action](../project/quick_actions.md).
@@ -227,6 +225,10 @@ API.
 
 ### Remove contacts from an issue
 
+Prerequisites:
+
+- You must have at least the Reporter role for the group.
+
 To remove contacts from an issue use the `/remove_contacts [contact:address@example.com]`
 [quick action](../project/quick_actions.md).